Information
At Chicfu LTD, we understand the importance of a smooth and reliable delivery and returns process. This page outlines everything you need to know about how we get your chosen furniture to your home and what to do if you're not completely satisfied with your purchase. We pride ourselves on our commitment to customer satisfaction and aim to make the process as straightforward as possible.
Frequently asked questions
Here are some of the most common questions we receive regarding delivery and returns at Chicfu LTD. We hope these answers provide clarity and peace of mind.
When will my furniture arrive, and how much will it cost?
All online purchases from Chicfu LTD will be shipped by a 48-hour courier. Despatch time is usually the next working day.
What if my furniture arrives damaged or not as described?
Customers can return any damaged or not as described items to Chicfu LTD within 7 days of purchase for a full refund. Please contact us to arrange the return.
How do I return an item?
To return an item, please contact our customer service team via the Contact Us page, or call us on [[phonenumber]]. We will provide you with instructions on how to return the item.
What is Chicfu LTD's return guarantee?
We offer a no quibble return guarantee. If you're not entirely happy with your purchase, simply return it within 7 days for a full refund.
Can I return ex-display or clearance items?
Yes, our standard return policy applies to ex-display and clearance items, as long as they are returned within 7 days and meet the criteria outlined above (damaged or not as described). Please note that ex-display items may have minor cosmetic imperfections, which will be detailed in the product description.
What if I have more questions?
If you have any further questions or concerns regarding delivery and returns, please don't hesitate to contact us via the Contact Us page. Our friendly team is here to help!
Shop with confidence
At Chicfu LTD, we want you to be completely satisfied with your purchase. Our delivery and returns policy is designed to give you peace of mind when shopping with us. We're committed to providing quality furniture and excellent customer service. Thank you for choosing Chicfu LTD!